Help Desk Services
IT issues can happen at any time — and when they do, your team needs fast, friendly, and knowledgeable support. That’s where DataNet Armenia’s Help Desk Services come in. For over 8 years, we’ve been providing reliable, SLA-driven support to businesses that can’t afford delays. Our multilingual help desk team is available via phone, email, and ticketing systems to assist your staff with everything from password resets and software glitches to connectivity problems and hardware malfunctions. We offer tiered support (Level 1, 2, and 3), ensuring that every issue is handled by the right specialist with the right expertise. We don’t just solve problems — we document them, analyze trends, and help you prevent future issues. Our help desk becomes an extension of your team, keeping your people productive and your systems running smoothly.
Our service includes:
✔ Multi-channel user support (phone, email, ticketing)
✔ SLA-based response and resolution times
✔ Level 1, 2, and 3 technical assistance
✔ Centralized issue tracking and reporting
✔ Knowledge base and self-service support options
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